Cookie Policy

What are Cookies?
We use the term cookie to describe cookies and similar technologies such as tags and pixels. Cookies are small data files that websites place on your computer, laptop or mobile device.

Our use of Cookies
Please read this cookie policy carefully and ensure that you understand it. Your acceptance of our cookie policy is deemed to occur if you continue using our site. If you do not agree to our cookie policy, please stop using our site immediately.

1. How Does Our Site Use Cookies?

1.1 Our site may place and access certain first party cookies on your computer or device. First party cookies are those placed directly by us and are used only by us. We use cookies to facilitate and improve your experience of our site and to improve the goods and services we offer you. We have carefully chosen these cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

1.2 All cookies used by and on our site are used in accordance with current cookie law. We may use some or all of the following types of cookie:

1.2.1 Strictly Necessary Cookies

A cookie falls into this category if it is essential to the operation of our site, supporting functions such as logging in for example.

1.2.2 Analytics Cookies

It is important for us to understand how you use our site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics cookies enable us to gather this information, helping us to improve our site and your experience of it.

1.2.3 Functionality Cookies

Functionality cookies enable us to provide additional functions to you on our site such as personalisation and remembering your saved preferences. Some functionality cookies may also be strictly necessary cookies, but not all necessarily fall into that category.

1.2.4 Targeting Cookies

It is important for us to know when and how often you visit our site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics cookies, this information helps us to better understand you and, in turn, to make our site and advertising more relevant to your interests.

1.2.5 Persistent Cookies

Any of the above types of cookie may be a persistent cookie. Persistent cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit our site.

1.2.6 Session Cookies

Any of the above types of cookie may be a session cookie. Session cookies are temporary and only remain on your computer or device from the point at which you visit our site until you close your browser. Session cookies are deleted when you close your browser.

1.3 Cookies on our site are not permanent and will expire after 12 months

1.4 For more details of the personal data that We collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy.

1.5 For more specific details of the Cookies that We use, please refer to the table below.

2. What Cookies Does Our Site Use?

2.1 The following third-party cookies may be placed on your computer or device:

Name of Cookie	Purpose & Type	Provider	Strictly Necessary
Google Analytics	Tracking, location, behaviour statistics	Google	Yes
Facebook Pixel	Marketing and Ad targeting	Facebook	Yes
Hotjar	Site tracking, page visits, heatmaps	Hotjar	Yes
Intercom	Online chat facility. Temporarily stores email, name, location	Intercom	Yes, when used

2.2 Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our site is used. This, in turn, enables us to improve our site and service offered through it. You do not have to allow us to use these cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of our site, it does enable us to continually improve our site, making it a better and more useful experience for you.

2.3 The analytics service(s) used by our site use(s) analytics Cookies to gather the required information.

2.4 The analytics service(s) used by our site use(s) the following analytics cookies:

Name of Cookie	Purpose & Type	Provider	Strictly Necessary
Google Analytics	Tracking, location, behaviour statistics	Google	Yes
Facebook Pixel	Marketing and Ad targeting	Facebook	Yes
Hotjar	Site tracking, page visits, heatmaps	Hotjar	Yes

3. Consent and Control

3.1 Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those cookies. By continuing to use our website you are consenting to the placing of cookies enabling us to provide the best possible experience and service to you.

3.2 You can choose to enable or disable cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party cookies. By default, most internet browsers accept cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

3.3 The links below provide instructions on how to control cookies in all mainstream browsers:

3.3.1 Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB

3.3.2 Microsoft Internet Explorer: https://support.microsoft.com/en-us/help/278835/how-to-delete-cookie-files-in-internet-explorer

3.3.3 Microsoft Edge: https://support.microsoft.com/en-gb/hub/4337664/microsoft-edge-help (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)

3.3.4 Safari (macOS): https://support.apple.com/en-gb/guide/safari/sfri11471/mac

3.3.5 Safari (iOS): https://support.apple.com/en-gb/HT201265

3.3.6 Mozilla Firefox: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop

3.3.7 Android: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en (Please refer to your device’s documentation for manufacturers’ own browsers)

4. Changes to this Cookie Policy

4.1 We may alter this cookie policy at any time. Any such changes will become binding on you on your first use of our site after the changes have been made. You are therefore advised to check this page from time to time.

4.2 In the event of any conflict between the current version of this cookie policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

5. Further Information

5.1 For more information about privacy, data protection and our terms and conditions, please see our Privacy Policy